About us:

Reykjavík Social Housing (Félagsbústaðir) owns, runs and maintains social apartments with the aim of providing affordable housing for individuals and families that are below a certain income per year. We are owned by the city of Reykjavík and our objective is to be fully sustainable and not for profit. Our operations are split into three divisions, Customer Service Department, Financial Department and Technical and Maintenance Department. The company´s offices are located at Hallveigarstígur 1 in the center of Reykjavík.

Customer Service Department:

The Customer Service Department has its consultation hours from Monday – Friday from 9:00am-10:00am. Please contact the Customer Service Department if you have any questions regarding:

  • Apartment allocations
  • Lease contracts
  • Enforcements of house rules and rental laws
  • Tenant issues
  • Registration and announcement of tenant modifications
  • General inquiries about any issues associated with contracts, apartments or tenants.

You can reach the Customer Service Department on 520-1500 between 9:00am and 10:00am.

Financial Department:

The Financial Departments’ consultation hours are Monday – Friday from 11:00am-12:00pm. You can contact the Financial Department is you have any questions regarding:

  • Rent payment calculation
  • Rent collection
  • Invoices
  • General questions regarding rent and the payment process

You can reach the Financial Department on 520-1560 between 11:00am and 12:00pm.

 

Technical and Maintenance Department:

Technical and Maintenance Department:

Consulting hours for the Technical and Maintenance Department are Monday – Friday from 1:00pm-3:00pm. Please contact the Customer Service Department if you have any questions regarding:

  • Apartment and housing maintenance
  • Parking
  • Apartment inspection and assessment
  • Safety issues
  • Fire prevention
  • Water damage
  • Environmental issues
  • General inquiries regarding apartment maintenance

You can reach the Technical and Maintenance Department on 520-1550 between 13:00pm and 15:00pm.

House rules:

You´ll find house rules for Reykjavík Social Housing apartment blocks here.

Emergency:

If you have an emergency outside of our regular office hours (Monday-Friday, 8:30am-4:00pm) you can contact Glermenn on 863-7700. This only applies to emergencies such as water damage, broken windows or other serious issues that require an immediate response. Please do not contact Glermenn for regular maintenance issues.