Ef þrifum er ábótavant er þrifagjald samkvæmt reikningi innheimt eftir skil íbúðar.
In all parts of Reykjavík, there are rental units for families and individuals who are below certain property and income limits, as well as rental apartments for the elderly and people with disabilities.
Nú geta allir leigjendur Félagsbústaða skráð sig á fljótlegan og einfaldan hátt inn á þjónustugáttina Mínar síður. Þar er hægt að nálgast upplýsingar um leigusamninga, séð leigureikninga og sent inn viðhaldsbeiðnir.
Here are answers to our FAQ
FAQ
Send us your inquiry via e-mail and we'll get back to you.
Contact us
An applicant who meets certain criteria applies at their center in Reykjavík.
Applicant is allocated an apartment by an allocation team operated by Reykjavik city's Welfare department.
Applicant views the apartment and decides whether they will accept it.
A lease agreement is signed at the office of Félagsbústaðir at Þönglabakki 4, and the tenant gets the keys to the apartment.
Ef þrifum er ábótavant er þrifagjald samkvæmt reikningi innheimt eftir skil íbúðar.
Félagsbústaðir store personal data for as long as necessary according to the laws and regulations that apply to the company's activities, or as long as the company's legitimate interests require and there is a legitimate reason. For example, footage from security cameras is stored for a maximum of 30 days, after which time the footage is automatically deleted unless it is necessary to preserve it in order to establish, maintain and, as the case may be, defend legal claims, especially in a court case.
The company has a delivery obligation based on Act no. 77/2014 on public archives. This means that the company is not allowed to use or dispose of any document that falls under the scope of the law, except with a legal authorization or a special authorization from the National Archives. The data is returned to the City Archives after a certain time has passed according to the rules.
No, you do not need to provide a rental guarantee when you sign a lease with Félagsbústaðir.
Yes, you need to choose an electricity supplier. Félagsbústaðir informs you as a new user of electricity in an apartment when you sign the lease. You then have to choose an electricity supplier within 30 days. If this is not done, the utility shuts off the electricity with the inconvenience that follows. However, this does not happen without warning. Selling electricity is considered a competitive product and you can choose between eight parties. On Aurbjargar's website, you can compare costs between these parties as well as get answers to frequently asked questions. Note that the distribution of electricity is in the hands of concessionaires such as Veitur.
Here you can access Reykjavík City's garbage collection calendar by district. It contains information on both general waste and recycling bins.
Vinsamlega láttu okkur vita símleiðis eða í e-mail um andlát eins fljótt og mögulegt er og hvenær megi eiga von á því að íbúðinni verði skilað.
Leiga er innheimt þar til lyklum hefur verið skilað á skrifstofu Félagsbústaða.
The formal return takes place at our office, where you fill in a return form with the main information, sign and hand over the keys to the apartment. It is important that the apartment is completely emptied and cleaned before it is returned, otherwise the relatives can expect that a claim will be made to the estate for the costs of emptying and cleaning. More information can be found here.
No, you don't. We are exempt from notarization. You can apply for housing benefits at HMS without having a notarized lease when you rent from Félagsbústaðir.
We collect personal information from you directly and in certain cases personal information is obtained automatically, e.g. when using our website. Félagsbústaðir primarily works with personal information provided by the Reykjavík City Welfare Department, which is responsible for the allocation of Félagsbústaðir's apartments. Félagsbústaðir may also receive information from other sources, e.g. lawyers, police, health institutions and individuals.
Félagsbústaðir place an emphasis on processing only the personal information that is necessary in accordance with the purpose behind the collection of the information. Different personal information may be collected depending on whether you are communicating with the company yourself or whether the communication is on behalf of a legal entity. The processing of personal information depends on the nature of the relationship you have with Félagsbústaðir.
Félagsbústaðir process, as applies in each instance, the following personal data in particular:
Félagsbústaðir process personal data that is classified as sensitive personal data according to the Personal Data Protection Act, e.g. social and health issues of individuals.
Security in the processing of personal information is important to Félagsbústaðir and we have taken appropriate technical and organizational security measures to ensure the protection of your personal information in line with our policy on security, including by installing appropriate access controls.
In the event of a breach of security concerning your personal information, and such a breach is deemed to result in a high risk to your freedom and rights, we will notify you without undue delay. In this sense, a breach of security is considered an event that results in your personal data being lost or destroyed, altered, disclosed, or accessed by unauthorized persons.
Electronic monitoring is carried out with security cameras in and around various residential buildings owned in full by Félagsbústaðir, for security and property protection purposes. The persons who visit monitored residential premises may therefore be recorded on camera. The processing of information collected through video surveillance is based on the legitimate interests of Félagsbústaðir. The authorization for this is in the 6th tl. Paragraph 1 Article 9 in the Act on Data Protection and Processing of Personal Data.
Personal information generated through the use of security cameras will only be used in the event of an incident involving damage of the property or the safety of individuals, e.g. theft, vandalism or accident. Personal information may not be copied or handed over to other parties, except on the basis of a legal authorization, the consent of the registered party or according to the decision of the Persónuvernd in each case. Personally identifiable video recordings are therefore generally not handed over to anyone other than the police, and then in the case of an accident or an alleged criminal act. Video recordings may also be shared for the purpose of Félagsbústadir being able to establish, maintain and, as the case may be, defend legal claims. In cases where footage is used for that purpose, it is permitted, as necessary, to grant access to the footage to the managers, lawyers and insurance company of Félagsbústaðir and other parties, as well as the courts.
Footage created during the use of security cameras is automatically deleted after a maximum of 30 days, unless it is necessary to preserve it in order to establish, maintain and, as the case may be, defend legal claims, in particular in a court case, provided that the law or a court order or the order of a competent authority is available.
A key fee of ISK 15,000 will be charged if you do not return at least one key to all doors i.e. front door, common area, storage, letterbox and garbage room (if applicable).
Rental prices at Félagsbústaður are index-linked. This means that rent increases or decreases in accordance with changes in the consumer price index.
Statistics Iceland (Hagstofa) calculates the consumer price index according to international standards. It is a common measure of inflation and changes in household spending in the country.
Félagsbústaðir process personal data based on the following according to the Act on Data Protection and Processing of Personal Data:
Subject to the conditions detailed in the Act on Data Protection and Processing of Personal Data, you have the right to:
If you want to exercise that right, you can send a written request to personuvernd@felagsbustadir.is. We will confirm receipt of the request and normally respond within one month of receiving the request. If it is not possible to respond within a month, we will notify you of a delay in processing within the month. No fee is charged when individuals exercise their right in accordance with the above, except in cases where the request is considered excessive or manifestly unreasonable.
You also have the right to file a complaint with Persónuvernd if you see reason to do so. Information about Persónuvernd can be found on their website, www.personuvernd.is.
Félagsbústaðir only communicate personal information to third parties where this is required by law or in the case of a service provider being hired by Félagsbústaðir to perform predetermined work. For example, this may be entities that provide information technology and electronic communications services. In certain cases, such parties can be considered to be processing parties, and Félagsbústaðir then enters into a processing agreement with the relevant party in accordance with the requirements of the Act on Data Protection and Processing of Personal Data.
Félagsbústaðir may also share personal information with third parties when this is necessary to protect the urgent interests of the company, such as in the collection of arrears.
In the event that the processing party works, incl. hosts, data outside the European Economic Area (EEA area), then Félagsbústaðir ensure that a legitimate basis is in place according to the Act on Data Protection and Processing of Personal Data
Félagsbústaðir advise you that when you access or contact us through our social media pages, the providers of the social media services may be able to access information and we encourage you to familiarize yourself with their privacy statements.
Félagsbústaðir process personal data mainly for the purpose of:
When you use our website, we may collect information about your use, i.e. which website you came from, together with the type of browser and operating system you use, the timing and duration of your visit, and which subpages you visit within the Félagsbústaðir website. Here you can find more information about our use of cookies.
You apply for a transfer at your service centre. All questions about transfers and the waiting time for moving to another apartment should be directed to the City of Reykjavík’s Welfare Department or to your service centre.
If a transfer has been approved and you have been allocated another apartment, a process similar to the one you went through when you were first allocated an apartment takes over. You should call us and request a viewing of the new apartment. If you accept the new apartment, you should book an appointment for signing the rental agreement. When moving, it is important to change your legal domicile as soon as possible, as well as renew applications for housing benefits and special housing support in accordance with the new address.
Charges apply to transfers between apartments. The fees consist of a one-time fee of ISK 30,000 and a daily fee calculated for each day you still have your previous apartment after signing a contract for a new apartment.
Most often, we follow the majority when it comes to approval for improvements and construction of common areas. If the housing association is responsible for the renovation and construction for each apartment, please send us information about the project description and costs by e-mail before construction begins.
We ask to receive all information concerning planned construction and meeting invitations for housing association by e-mail.
Yes, in most cases, our tenants are entitled to housing benefits. Further information about applying for housing benefits and applications can be found on the website of the Housing and Construction Authority.
Housing benefits are paid directly to Félagsbústaðir, and are deducted from the rent. The same applies to the special housing support provided by the City of Reykjavík’s Welfare Department.
Individuals who are registered as single and live alone may also be entitled to household allowance (heimilisuppbót), which is paid directly to individuals. It is also permitted to pay household allowance to a pensioner if the spouse stays in an institution for the elderly. See more at here.
Félagsbústaðir’s service consultants organise the signing of the lease.
Ef þú ert búin/n að skoða íbúðina sem þú fékkst úthlutað getur þú bókað tíma í leigusamning í síma 520-1500 eða í e-mail. Skrifstofan er opin 10-15 mánudaga til fimmtudaga og 10-14 á föstudögum, en lokað í hádeginu á milli 12:00-12:30.
If you plan to move elsewhere, let us know by email. We will guide you with the next steps and the return the apartment. Remember that you always have to empty the apartment, clean it well and notify Veitur of your move before you return the keys to it to us. See better information here.
Ef þú býrð í húsi þar sem um er að ræða húsreglnabrot viljum við heyra af því. Sendu okkur e-mail. og við skráum málið niður og bregðumst við eftir því sem við á. Við viljum alltaf vita meira frekar en minna.
If you as a tenant or a party connected to you has caused damage, you are responsible and may have to pay repair costs. Damage caused by external factors, such as weather or natural disasters, are the responsibility and cost of Félagsbústaðir.
Félagsbústaðir takes care of grounds and cleaning in common areas in apartment buildings that are fully owned by us. In multi-ownership apartment buildings where Félagsbústadir have individual apartments, the respective housing associations generally is responsible of the grounds and common areas.
If an apartment comes with a private garden, the tenant himself is responsible for general grounds care, i.e. mowing grass, cleaning beds and trimming trees so that the garden is tidy. The tenant may also have to take care of other communal duties, such as cleaning of common spaces and management of garbage storage, but this depends on the bylaws of each housing association. If this is not done, Félagsbústaðir reserves the right to have this done at the tenant's expense.
The subletting of Félagsbústaðir’s apartments to tourists or other parties, for a longer or shorter period, in part or in full, is prohibited in accord to the provisions of the leasing agreements and the provisions of the Rental Act. Such subletting is also not in line with the purpose rooted the rental agreements of Félagsbústaðir, where fewer people receive assistance than want and need. In the event of a violation of this ban, the immediate termination of the contract can be expected.
Apartments are usually painted every eight to ten years from the time tenants move in, unless there are other reasons, e.g. damages and more. Félagsbústaðir’s project managers decide if and when to paint. If you think it’s time to paint your apartment, please contact us and we will look into the matter.
Ekki er heimilt að gera neinar breytingar á íbúðum Félagsbústaða.
Að sjálfsögðu er þó í lagi að hengja upp myndir og aðra létta hluti á veggi.
In the case of apartment buildings that are fully owned by the company, parking spaces are generally not marked for specific apartments.
Where Félagsbústaðir owns individual flats, parking spaces are in accord to the decision the housing association in question.
Félagsbústaðir try to ensure a sufficient supply of parking spaces based on the number of tenants with P-certificates and also for guests.
The special designation of a P-place depends on the Welfare Department's assessment of the P-certificate holder's special needs, and a formal application for such must be made to a social worker at the relevant center.
No. If you think you have an urgent need or are entitled to financial or other assistance, please contact your social worker.
Motus is responsible for collecting overdue rent for Félagsbústaðir.
If payment has not been made on the final date of payment, a collection warning will be sent from our debt collection agency, Motus, 7 days later. A collection warning means additional costs of kr. 944.
If the rent is still unpaid 30 days after the final date of payment, the debt will be transferred to our debt collection agency, Motus, for interim collection. There, the tenant is given 7 days to complete the payment or make an agreement with Motus. If a collection warning is not acted upon, additional collection costs will follow and eventually an eviction process may commence. More information can be found on the Motus website, Do not do nothing. Motus do their best to accommodate the payers and find solutions that contribute to a successful continued residence.
Hafðu samband við okkur í e-mail , and we will look into the matter with you.
Félagsbústaðir heimila almennt dýrahald í íbúðum félagsins að uppfylltum skilyrðum. Aðeins er heimilt að vera með eitt dýr í íbúðum Félagsbústaða. Þá skal tekið fram að í sumum húsum eða íbúðum Félagsbústaða kann dýrahald að vera óheimilt, til dæmis vegna sérstakra aðstæðna, reglna eða takmarkana sem eiga við um viðkomandi húsnæði.
Hunda- og kattahald í fjöleignarhúsum er ekki háð samþykki annarra eigenda eða nágranna. Eigandi eða íbúi sem hyggst halda hund eða kött þarf því almennt ekki að afla undirskrifta eða samþykkis íbúa í stigagangi áður en dýr kemur á heimilið.
Þrátt fyrir það gilda áfram reglur um ábyrgt dýrahald. Húsfélagi er heimilt að setja nánari reglur um hunda- og/eða kattahald á húsfundi, enda séu þær eðlilegar, málefnalegar og á jafnræði reistar. Slíkar reglur mega þó ekki ganga svo langt að þær útiloki hunda- eða kattahald með öllu.
Ef hundur eða köttur veldur íbúum fjöleignarhúss verulegum ama, ónæði eða truflun, og eigandi dýrsins bregst ekki við áminningum húsfélags, getur húsfélagið gripið til úrræða samkvæmt lögum. Í slíkum tilvikum getur húsfélag, með samþykki 2/3 hluta eigenda, bæði miðað við fjölda og eignarhluta, bannað viðkomandi hunda- eða kattahald og gert eiganda að fjarlægja dýrið úr húsinu.
Gæludýr skal skrá hjá Reykjavíkurborg, eftir því sem við á, í samræmi við reglur borgarinnar um skráningu hunda og katta. Leigjandi ber ábyrgð á að ganga frá slíkri skráningu og uppfylla þær kröfur sem Reykjavíkurborg gerir til dýrahalds.
Sjá nánar reglur um dýrahald
In case of violation of house rules, the tenant receives a written warning. If the tenant repeatedly violates the house rules, this can lead to the revocation of the government decision and the termination of the tenancy agreement, which requires that the apartment be vacated within a certain deadline. If the tenant does not leave the premises voluntarily following a termination, a court ruling and the intervention of the District Commissioner are required to vacate the premises.
In the case where Félagsbústaðir owns individual apartments it‘s the decision of the respected housing association to determine the amount of the housing association fee which are then agreed upon in general meetings each year. In buildings that are fully owned by Félagsbústaðir the housing association dee is determined by last year‘s cost.
Housing association fees vary from house to house depending on what is included in them. What is often included in the fee is heating, electricity, care of the garden, e.g. mowing and snow removal, garbage collection fees, and recycling. Sometimes cleaning of common areas is included in the fee, but in other cases the residents share the responsibility of cleaning of the common areas themselves.
Hafir þú áhyggjur af ástandi íbúðarinnar sem þú leigir hvetjum við þig til þess að hafa samband við þjónustuborð í gegnum e-mail. og bóka tíma í úttekt.
An employee of the property and maintenance department comes to visit you and assesses the maintenance needs of the apartment.
The rental price of Félagsbústaðir's apartments is index-linked, so rental prices can vary slightly between months.
If there was a significant change in the amount of your invoice, the reason may be a change in the amount of housing benefits from Húsnæðis and Mannvirkjastofnun (HMS) or special housing support. from Reykjavík city.
Við bendum á að sundurliðaður greiðsluseðill birtist í heimabankanum þínum eða á mínum síðum.
Warnings are sent to tenants following serious violations of housing rules. When we send a warning, we are in contact with social workers and/or other supporters who are involved with the tenant in question, and we always focus on giving the tenant the opportunity to improve their behavior. In the event of repeated and serious violations of housing rules, it can lead to revocation of government decision, termination of the tenancy agreement and a request may be made for the apartment to be vacated within a specified period. Some cases may lead to eviction.
If you have received a warning, carefully review its content and take into account what it says. Please contact us if anything is unclear.
Félagsbústaðir collects service fees for service apartments on behalf of the City of Reykjavík.
These include round-the-clock monitoring, security system, management and office management, as well as cleaning of common areas and lounge facilities.
See tariff here.
A payment fee (greiðslugjald) ISK 200 is a fee charged due to cost of creating bills in your online bank.
If the apartment is in a building that Félagsbústaðir owns in full, we ask you to contact us.
If Félagsbústaðir does not own the building in full, i.e. in the case of a single apartment, the tenant goes to the locksmith themselves and requests the additional keys.
Tenants bear the cost of extra keys themselves.
Umgengni í sameignum fjölbýlishúsa er sameiginleg ábyrgð íbúa. Í húsreglum segir að ekki skuli skilja eftir drasl í sameign, t.d. á stigaganginum. Það er mikilvægt að íbúar hjálpist að við að leiðbeina hvort öðru og vinna saman að því að halda sameign snyrtilegri. Hafi umleitanir íbúa ekki skilað árangri og sé umgengni mjög slæm biðjum við þig að tilkynna það til okkar í email.
You can attend a housing association meeting in your building but note that you do not have the right to vote like other residents and owners of apartments in the building.
No, in general window washing is not included in the housing fund and Félagsbústaðir do usually not provide such cleaning.
If the traditional means of unclogging have not been sufficient, we suggest you contact us and we will look into the matter with you. However, we draw your attention to the fact that most toilet clogs are usage-related, and therefore the cost of unclogging could fall on you.
Yes, Blokkin is the Félagsbústaðir tenants’ association. Further information can be found on their Facebook page.
We respond to all enquiries and submit them for processing within 24 hours or the next working day. The processing time of enquiries can vary according to their nature, e.g. depending on the nature of the repair request or the complexity of the communication problem in the house in which you live. We assure you that we will process the case as soon as possible and will inform you of the situation as appropriate.
As a tenant, you need to insure your belongings yourself, should you choose to do so. Félagsbústaðir are not liable for any damage to household furniture. The property as such is insured by Félagsbústaðir according to laws to that effect.
Children of tenants who live with them and reach the age of 18 after the allocation may continue to live with the tenant after reaching the age of 18.
Here you can send in a tip to the Internal Audit of Reykjavíkurborg if you have become aware of possible misconduct related to the activities of Félagsbústaðir.
Shared parking by apartment buildings owned by Félagsbústaðir is only intended for usable cars. If numberless cars, carts or caravans are stored in car parks, Félagsbústaðir may have them removed at the expense of their owner. In such cases, the notice is affixed to the window of a car parked without permission and the owner is given the opportunity to remove the car within the time specified. Otherwise the car is removed at the owner's expense. Vaka ehf. removes the vehicle and the owner pays for the transport according to the price list when he releases the vehicle from Vaka.
If you live in a building that we own fully, you can let us know about cars without license plates in parking areas by calling 520-1500 or via email.
If you live in a single apartment, contact the housing association in the building where you live.
No. If you wish to move to another building owned by Félagsbústaðir, a so-called transfer, you need to contact a consultant at the center in your neighborhood and fill out a transfer application. Your application will then go on the waiting list if you meet the conditions of Reykjavík City's rules for social rental housing. Tenants who are on the waiting list for transfer are regularly assigned to another housing. The waiting time depends on various factors, e.g. needs and status of the tenant, availability of housing, etc.
An apartment transfer fee is a fee that is calculated for transfer between apartments. The transfer fee is divided into a one-time fee, ISK 30,000, which is added to the first month's rent and is charged at the signing of the lease agreement and a daily fee, ISK 3,000, for each day that the tenant has the previous apartment until it is returned. The daily fee is calculated from the second day, which means that if the tenant signs a contract for a new apartment on Monday, the tenant can return the apartment on Tuesday without a daily fee, but if he returns on Wednesday, a daily fee of ISK 3,000 is added and the total transfer fee will therefore be ISK 33,000. Tenants have the option of spreading the fee for up to six months.
Einskiptisgjaldið er staðlaður hluti milliflutningsgjalds og er ætlað að mæta þeirri umsýslu og framkvæmd sem fylgir milliflutningi leigjanda milli íbúða, svo sem gerð nýs leigusamnings, afgreiðslu flutnings, skráningum og annarri stjórnsýslu sem tengist milliflutningnum. Gjaldið er ekki reiknað út frá kostnaði í hverju einstöku tilviki heldur lagt á samkvæmt gildandi gjaldskrá.
Yes, here you will find the Tenants' Assistance website, which is run by the Consumers' Association under an agreement with the Ministry of Social Affairs. A lot of information can be found on the website and we encourage tenants to familiarize themselves with it.
Rental unit increase 2019-2023.
Fengu úthlutað íbúð á árinu 2024.
Percentage of Félagsbústaðir's apartments of all housing in Reykjavík.
Proportion of tenants that are happy renting with Félagsbústaðir in april 2024
